Federal Trade Commission
Better Business Bureau
Canadian Anti Fraud Center
EAGLE AUTO REPAIR
State Street, Eagle, Idaho
Perhaps my letter to
the owner of Eagle Auto Repair, Eagle, Idaho says it best:
Eagle Auto Repair,
347 E State Street,
Eagle, ID 83616
Attn: John Rinker, re invoice: 18045
Mr. Rinker / ‘Alvaro’.
I felt it important to put into writing the consequences of your recent
repair work on my Ford Club Wagon XLT, and would like a reciprocal
response in writing. Please respond to *********@******.***.
On August 1st, 2007, I brought my van in for rear brake and air
conditioning work. I thought the quotes to be on the high side, but
decided to go ahead anyway just as long as the job was done right, as I
would be carrying paying passengers on trips to the Palouse and Canadian
You may recall that the repairs took more than a day longer than
promised, close to two days, and that when I picked up the van I had to
jump start it myself as the battery was flat. There were also black
grease marks on the driver’s door handle and seat upholstery.
Three days after the repairs I lost my brakes due to brake fluid
spurting from a rear joint which you told me hadn’t been tightened
sufficiently. Fair enough, but I expressed concern that if the fluid had
got onto the rear shoes they’d be rendered useless. Existing problem #
1: The rear brake cable, when engaged, doesn’t stop the van from rolling
forwards or backwards. Prior to your repair to the offside rear brakes
it worked normally.
When I picked up the van it wouldn’t start as it had been left running
for some considerable time, “checking the air conditioning efficiency”,
and I had to wait while it was fueled up. This also meant that the
ignition had been left on for some considerable time too, and has
probably shortened the life of some components.
I then left to pick up clients in Washington State for a tour of the
Palouse. On approach to Spokane a rear brake compression pipe popped out
and I had a $242.04 repair at Bonanza Ford, Four Lakes, WA, and my
clients were inconvenienced with a 4 hour wait while the work was done.
Then existing problem number two: the air conditioning system ran out of
Freon and I had to take it in for a recharge. At the time it was assumed
that an insufficient amount had been placed in the system by Eagle Auto
Repair, but within 4 days it had leaked out again. Prior to your
‘repair’ it would take at least a year to leak out.
The recharge cost $73.25 at Colfax Grange Auto Center, Colfax, WA, and
another hour of my own time. One cannot drive on the dirt Palouse roads
with the windows open, so air is essential. On the day in question it
was 95 f., and it was so unbearable I had to stop chauffeuring my
clients about and return them to their hotel. I’ll leave you to guess
the impact this had on my clients and their future business with me.
They have been traveling with me since 1991, and any future loss of
earnings because of the brake and air repairs while on their trip could
run potentially run into thousands of dollars.
Then on to the Canadian Rockies, and within a few days the Freon has
leaked out again. So now I have a new set of clients, and more potential
future loss of income because my van ‘is not up to standard’. I am also
out of pocket by $800 plus on the air repair alone, and am much worse
off than before I took the van in for repair at your garage.
Not only this, but I have had the added inconvenience of being dropped
off at your garage while the repairs are carried out, plus loss of time.
So far twice, and now another occasion if we both agree that you should
finish the work you started. This also costs in time for my wife
dropping me off and picking me up, plus mileage. That is also more time
without a vehicle.
I would now like to know how you plan on reacting to this situation you
have placed me in. Perhaps we can agree that you resume proper repairs
as long as they are done 100% right, and as long as A] there is no brake
fluid on the rear shoes, and B] that the air conditioning system is 100%
air tight, and also functions 100%. I suggest you place a dye in the
system so that it can be monitored properly, and that I be able to
return in a few days for a pressure check to see if there has been any
significant further loss.
If you decline to put right the poor workmanship displayed so far I will
have the work done elsewhere, and add the cost to those in time and
inconvenience etcetera, potential loss of earnings, plus the time it has
taken to compose this letter, and seek re-imbursement for all of it
through the courts.
You also have the option of a full refund, and I would get the work done
You will have my continued cooperation, but I will require a response on
559-8248 by 6 pm Wednesday, September 5th, followed up with a response
in writing as to your intentions. I would like the work completed 100%
satisfactorily by Friday the 7th of September. This would also entail my
return the following week to check on the amount of Freon remaining in
Sincerely . . . .
Next came a call from
'Alvaro' who told me that he would order the parts for the brakes and
issue a refund for the expenses incurred because Eagle Auto's poor
My question is, how
do they know what parts to order if they haven't taken a second look at
OK, so I drop off the
van and pick it up the following day. By the way, they'll only refund
the cost of the air conditioning work now. Nice eh?
I notice right away
that is there is next to NO travel in the brake pedal. Mmmm, is this a
good thing I ask myself? The answer was no because I've worked in garages, and used to do all my own brake work back in the 70's and 80's.
Anyway, as I'm
heading to Wyoming in a week I run the van to a garage I can TRUST on
Fairview Avenue in Boise, Boise Clutch [Update: This branch of Boise Clutch is no longer in business]. They do a full service, and I
also ask them to check the brakes. What they find is that Eagle Auto
Repair have deliberately tightened the front brake pads so that they are
are binding on the front rotors. Any mechanic will tell you that what
the causes is a build up of heat which warps the rotors, wears them
down, and takes the brake pads down to the metal in a very short time.
That is what had happened.
So, I spend another
$350 getting that put right and the van is running fine again.
this page you can see the evidence for yourselves, and like me can take
consolation in the fact that exposing Eagle Auto Repair for who they are
in this manner will continually remove money from their pockets.
I received threatening emails from Eagle Auto Repair's 'representatives', but was inclined to laugh those off.
It's significant that among the Google reviews of Eagle Auto Repair that there is a comment thus . . . "Told me I needed things replaced that really didn't need to be replaced."
I'm not surprised to read this as it is exactly what I was thinking when they called me with a quote. For more go here.
Eagle Auto Repair,
347 E State Street,
Eagle, ID 83616
Eagle Auto Repair, Eagle, Idaho, review
List of repairs that don't need doing
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